Frequently Asked Questions
General
What should I bring?
A hat, comfortable shoes, water bottle and racquet. Racquets can be provided if needed.
Is there a club joining fee?
Yes, we require all regular coaching, gameplay, fixture players and cardio players to join our club. Prices are listed on page 5. Membership covers your insurance and affiliation with Tennis Queensland plus other benefits. More details are available below. There are gold and platinum memberships available.
What about public holidays?
We do not run tennis coaching on public holidays. If you are enrolled in a class that falls on a public holiday, you will not be charged for that lesson.
Payment
How are fees charged?
We offer a convenient payment that provides payment of tennis tuition fees fortnightly, weekly or monthly from your nominated credit card or bank account. You can start your lessons at any time throughout the year or finish at any time; our only requirement is that you provide 14 days written notice of your intention to do so. You still have the option to pay a term account; this must be paid prior to the first lesson
Are there any transaction fees?
There is an initial fee to set up a new direct debit account for each of our clients; our business will cover this setup fee. There is also an ongoing transaction fee of $0.99 payable for each transaction made by the customer. Please read the DDR agreement carefully some credit card will incur a higher transaction fee.
Who is Ezidebit?
Ezidebit was established in 1998. They are the leading direct debit billing company in Australia. Ezidebit provide various direct debit options for your convenience, allowing you to pay for your coaching tuition fees via direct debit. Kalynda Chase Tennis will be utilising the services of Ezidebit for all coaching fees.
Hotshots
Can parents watch?
Yes, parents are encouraged to watch and listen in, however we do ask that parents do not enter the courts unless requested by the coach.
What happens if it rains?
We will contact you via text message if the sessions are to be cancelled due to the weather. Catch up classes are organised throughout the term to make up for days missed due to wet weather.
You call our centre immediately prior to the lesson scheduled commencement time.
Wet weather make-up lessons are scheduled on the first Saturday of every State School holiday break. To book into the class, simply call and list your child’s name into the appropriate class. Booking for these classes is essential. Alternatively, you can make the session up in an appropriate class during the term.
Are make-up sessions available for sickness or casual absences?
Due to our strict class size requirements, we only allow one make-up lesson per term for sickness or casual absences. It is essential that you book in to attend these classes. It is also essential to notify the tennis centre of your absence should you wish to make-up a lesson.
Are students assessed?
Yes, students are assessed by an outcomes-based criteria. The hot shots pathway provides a guide for the age groups in which students should progress, however each student must be competent within each objective of their stage of development. Progressing a player too early can hinder their development at the next given stage. You can request to see their given objectives at any stage.
How do I organize payment?
Payments can be made using our direct debit set up on a fortnightly basis. Term payments are due in week 1 of the term. Direct debit clients can give two weeks written notice and payments are stopped. Therefore, you are only locked into a class for two weeks at a time. Invoices are still issued for your records and payments also stop when the invoice has been paid in full. Casual payments can be made weekly; however, the rate is much higher, and places are not guaranteed in classes.
Other Enquiries
Please call our friendly staff on 47 554 722 for all other enquiries or email the Manager at Kalyndchasetennis@outlook.com
If you enjoy our products and services, please tell your friends and family, if there is something we can do to improve our service please tell us at Kalynda Chase Regional Tennis Centre.